Returns & Exchanges

At Focallure Official, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, you can return or exchange unopened products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at support@focallure.com with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Ensure the items are in their original packaging, unused, and securely sealed to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label to your package and drop it off at your nearest authorized shipping carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.